Support & Help

What is Pocket Kindness?

Pocket Kindness is an app that helps children ages 8+ build the habit of kindness through daily missions. Kids complete missions, earn coins, and unlock achievements—all while tracking their kindness in a personal journal.

How do missions work?

1. Open the app and go to the Mission tab
2. View the daily kindness mission
3. Complete the mission in real life
4. Tap "Start Mission" to mark it as done
5. Answer "Who did you help?" and write what happened
6. Tap "Save Entry" to complete the mission

How do coins work?

Each completed mission earns 10 coins. When you save your mission entry, the coins are added to your total. Coins can be spent to redeem real-world rewards that your parent approves.

How do I redeem coins for rewards?

1. Go to the Rewards tab
2. Browse available rewards
3. Tap "REDEEM" on a reward you want
4. Confirm you have enough coins
5. Your reward request goes to your parent for approval

👨‍👩‍👧 How does parent approval work?

For Parents:

1. Open the app and go to Settings
2. Look for "🔔 Rewards Pending Approval"
3. Review your child's reward request
4. Enter your 4-digit approval PIN
5. Tap the checkmark to approve or X to deny

The approved reward will appear in "My Rewards" for your child to use.

🔐 How do I set up the parent PIN?

1. Go to the Settings tab
2. Scroll to "🔒 Approval PIN"
3. Tap "🔐 Set PIN"
4. Enter a 4-digit PIN
5. Re-enter it to confirm
6. Tap "Save PIN"

Security: After 3 wrong attempts, the app locks for 5 minutes. This protects the PIN from being guessed.

How does the tree grow?

Your kindness tree grows as you complete more missions. The tree progresses through 5 beautiful stages:

• 🌱 Seed: Starting out (0 missions)
• 🌿 Sprout: Growing your kindness (5 missions)
• 🌳 Growing Tree: Making a real difference (20 missions)
• 🌸 Flowering Tree: Kindness in bloom (25 missions)
• 🌲 Kindness Forest: A lifetime of giving (50 missions)

Visit the Progress tab to see your current stage and how close you are to the next one!

🔥 What's a streak?

A streak is the number of consecutive days you've completed at least one mission. The higher your streak, the better your kindness habit is getting! You can see your current streak on the home screen or in the Progress tab.

🏆 What are achievement badges?

There are 4 category badges you can unlock:

• 👨‍👩‍👧 Family Helper: Complete 5 family missions
• 👥 Friend Champion: Complete 5 social missions
• 📚 Learning Mentor: Complete 5 learning missions
• 🤝 Kindness Hero: Complete 5 kindness/community missions

See how close you are to each badge in the Points tab!

📝 What is the Journal?

The Journal keeps a record of all your kindness acts. Each entry includes:

• Who you helped (family member, friend, teacher, etc.)
• What happened (your description)
• When it happened (date)
• The coins earned (10 coins per completed mission)

Where is my data stored?

All of your family's data is stored only on this device. We don't store anything on our servers or in the cloud. This means your family's information never leaves your phone.

Is an account required?

No. Pocket Kindness doesn't require a login, account, email address, or personal information. Your data is stored locally on the device only.

Can I delete all my data?

Yes. You have complete control over your data at all times.

1. Open the app → Settings tab
2. Scroll to the bottom
3. Tap "🗑️ Clear All Data"
4. Confirm the action

Warning: This permanently deletes all missions, coins, journal entries, and settings. This cannot be undone.

Is my child's data shared?

No. We don't collect, share, sell, or use your child's data for any purpose. No analytics. No ads. No tracking. No third-party services.

💥 The app keeps crashing

Try these steps in order:

1. Close the app completely (swipe up from the bottom)
2. Restart your iPhone
3. Reopen the app
4. If it still crashes, uninstall and reinstall the app

If the problem continues, email us (see Contact below).

📱 My data disappeared after I reinstalled

Since Pocket Kindness stores data only on your device (not in the cloud), uninstalling the app will delete all data.

To prevent data loss, use "Clear All Data" in Settings if you need to troubleshoot—this lets you back up or document important information before removing the app entirely.

😕 A mission won't save

Try closing the app, waiting 5 seconds, and reopening it. Then attempt to save the mission again. If the problem persists, contact support.

💰 Reward isn't showing after approval

Close and reopen the app. Approved rewards should appear in "My Rewards" within a few seconds. If it doesn't appear, the reward may have been denied. Check the Rewards tab to see the current status.